Returns & Damages
Returns ('Dry' Non-Perishable Goods only)
When you shop online you have the right to a “cooling-off” period of 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh products. Returns must be received in their original condition, untampered.
If any of your products are damaged in any way upon receipt, please call us on contact us on onlineorders@xxxx. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item. In the event that a replacement is issued there will be no additional refund.
We endeavour to keep our website as up to date as possible but unfortunately mistakes can happen. If you have placed an order online and your item is out of stock we will contact you to offer a replacement, or refund up to the same value.
In the event your order has missing items, please email onlineorders@xxxxx or visit www.supermarketofdreams.com and use the chat function. If available we will either replace (within 10 miles of the store) or provide a refund.